terms & conditions

1. GENERAL PROVISIONS

1.1. The website www.hinapska.com, hereinafter referred to as the “ONLINE STORE,” is operated by “DD” Ltd., registered in the Commercial Register at the Registry Agency under UIC 110014896, with its registered office and address of management: Sofia, Prof. Zhivko Stalev Str. 67B, email: find@hinapska.com, phone: +359886445536.

1.2. These General Terms and Conditions regulate the relationship between “DD” Ltd., hereinafter referred to as the SUPPLIER, and the users of the online store, hereinafter referred to as CLIENTS.

1.3. The Terms of Use of www.hinapska.com are mandatory for all CLIENTS of the ONLINE STORE.

1.4. Any use of the ONLINE STORE means that you have carefully read the Terms of Use and agree to comply with them unconditionally.

1.5. The SUPPLIER may amend the Terms of Use at any time and at its sole discretion. Such amendments take effect immediately after being published on the ONLINE STORE’s website and are binding for all CLIENTS.

1.6. The SUPPLIER will inform CLIENTS about any changes to the Terms of Use by publishing them on the ONLINE STORE’s page. CLIENTS are obliged to check for updates every time they visit the website. Continued use of the ONLINE STORE constitutes explicit acceptance of the amended Terms.

2. DEFINITIONS

2.1. Client – any person who manually or through software or device has accessed the ONLINE STORE, including browsing, placing orders, purchasing, or performing any actions through it.

2.2. Buyer – a person aged 18 or above who has concluded a distance sales contract with the SUPPLIER via the ONLINE STORE.

2.3. Contract – the distance contract for the sale of goods between the SUPPLIER and the BUYER through the ONLINE STORE, which incorporates these Terms of Use.

2.4. Browser – software used to access and interact with websites and multimedia content.

2.5. Interface – a combination of graphical elements and program code that enables CLIENT interaction with the ONLINE STORE.

2.6. Malicious actions – actions or omissions that violate Internet ethics or cause harm to persons or systems connected to the Internet, such as hacking, spamming, viruses, or other unlawful acts.

2.7. User profile – a dedicated section of the ONLINE STORE containing CLIENT information stored and processed for lawful purposes under the Personal Data Protection Act. Access is provided via username and password.

2.8. Password – a code of letters, numbers, or symbols that identifies the CLIENT and grants access to their user profile.

2.9. Username – a unique code chosen by the CLIENT that identifies them in relations with the SUPPLIER.

2.10. Sales price – the listed price of goods or services in Bulgarian leva (BGN), including VAT.

3. USE OF THE ONLINE STORE

3.1. Through the ONLINE STORE, CLIENTS may:

  • Register and create a user profile;

  • Make electronic statements in connection with contracts with the SUPPLIER;

  • View products, characteristics, prices, and delivery terms;

  • Conclude purchase contracts;

  • Make payments using the available payment methods.

3.2. CLIENTS may make purchases either freely or through a user profile.

3.3. The username and password are chosen by the CLIENT during registration.

3.4. CLIENTS must provide accurate and up-to-date data and update them promptly when changes occur.

3.5. If registration is done via a social network account, the contract is concluded with the holder of that account.

3.6. The username gives no rights beyond use within the ONLINE STORE.

3.7. CLIENTS may not introduce viruses, attempt unauthorized access, or attack the website. Any violation will result in immediate termination of access, and the SUPPLIER may report such actions to the authorities.

3.8. Product characteristics or prices may be changed at any time by the SUPPLIER.

3.9. The SUPPLIER strives to provide accurate product information but minor discrepancies are possible.

3.10. All goods are sold while supplies last.

3.11. The ONLINE STORE may contain links to third-party websites; the SUPPLIER is not responsible for their content or privacy policies.

3.12. Product images are illustrative; actual items may differ.

4. ORDERS AND CONTRACT CONCLUSION

4.1. Orders can be made via:

  • The ONLINE STORE;

  • Telephone;

  • Email;

  • Online chat on the website.

4.2. The SUPPLIER may add or remove ordering methods.

4.3. Orders are placed by adding products to the cart and completing the checkout process.

4.4. Adding items to the cart without completing checkout does not reserve them.

4.5. By submitting the order, the CLIENT authorizes the SUPPLIER to contact them regarding the order.

4.6. The SUPPLIER may refuse an order without liability if:

  • The bank declines the payment;

  • Funds do not reach the SUPPLIER’s account;

  • The CLIENT’s data is incomplete or incorrect.

5. PAYMENT

5.1. Prices are in Bulgarian leva (BGN) and include VAT.

5.2. Ownership transfers only after full payment.

5.3. Payment methods:

  • Cash on delivery;

  • Bank transfer;

  • Credit/debit card online.

5.4. The SUPPLIER may limit available payment methods.

5.6. Cash on delivery is payable to the courier upon receipt. Refusal to accept goods constitutes contract cancellation.

5.8. Online payments are processed securely via authorized services. Accepted cards: VISA, MASTERCARD, MAESTRO (with CVV2/CVC2 code).

6. DELIVERY

6.1. Standard delivery:

  • CLIENTS must inspect goods upon receipt and notify the SUPPLIER immediately of discrepancies.

  • Orders can be tracked in real-time under “My Orders.”

  • Delivery timeframe: 1–7 business days depending on stock availability.

7. RIGHT OF WITHDRAWAL

7.1. CLIENTS may withdraw from the contract within 14 days of receiving the goods without penalty or reason.

7.2. The right of withdrawal does not apply in certain cases (custom products, perishable goods, unsealed hygiene items, etc.).

7.3. Upon withdrawal, the SUPPLIER refunds all payments within 14 days. Return shipping is at the CLIENT’s expense unless stated otherwise.

7.4. Refunds are made via bank transfer.

7.5. The SUPPLIER is not obliged to refund extra delivery costs for non-standard shipping options.

7.6. Refunds may be withheld until goods are returned or proof of return is provided.

8. FORCE MAJEURE

Neither party is liable for non-performance due to force majeure. If such event lasts more than 14 days, either party may terminate the contract without penalties.

9. TERMINATION

The contract between CLIENT and SUPPLIER is terminated if:

  • Either party is liquidated or declared insolvent;

  • Mutual written agreement;

  • Breach of obligations;

  • Objective impossibility to perform;

  • Exercising the right of withdrawal under the Consumer Protection Act.

10. FINAL PROVISIONS

10.1. Invalidity of one clause does not affect the rest of the Terms.
10.2. Bulgarian law applies to all matters not covered herein.

Supervisory authorities:

  • Consumer Protection Commission
    Address: Sofia 1000, Slaveykov Sq. 4A, floors 3, 4, 6
    Tel: 02/980 25 24, 0700 111 22
    Website: www.kzp.bg

Disputes between the SUPPLIER and CLIENTS shall be resolved amicably or by the competent court or the Consumer Protection Commission.
For online purchase disputes, clients may use the European Commission ODR website.

These Terms and Conditions were adopted on January 1, 2022, and are effective as of the same date.